Nicola loves agile, creative, collaborative teams and believes that testers are in a great position to help teams achieve greatness. With 15 years in industry Nicola has experience on both sides of the supplier/customer relationship, with bespoke, off-the-shelf and cloud software, working waterfall or agile and testing across web, native mobile and internal network restricted apps. Throughout all this experience Nicola has found that common elements of transparency, effective communication and a common goal are vital for success.
Driving quality through servant leadership and critical thinking
The role of testers in the software development world is changing. Testers are being embedded into teams, getting more involved with code, being involved earlier in the idea generation process and diving ever deeper into cross-functional teams. It is inevitable, therefore, that the role of test management is likewise changing. With an increase of AI, Blockchain and IoT technologies the traditional approach of resource allocation, coverage matrices and test run metrics simply aren’t enough. The future of managing software testing lies in embedding appreciation for quality with every member of the team and the evolving test manager can do this by:
1) using their existing testing skill of critical thinking to identify efficiencies and improvements within the team to increase quality (from pipeline flows to encouraging code review processes)
2) learning to work as a servant leader within the team offering expert knowledge or useful connections to remove blockers to quality in the same way scrum masters remove blockers to story completion.